Clinic appointment access, no shows discouraged, proper emergency room use promoted

The Primary Health Care clinic within the Universal Care Unit at the Southwest Integrated Healthcare Facility (SIHF) is a fundamental access point for residents of Maple Creek and surrounding areas who require non-emergent medical care. The Cypress Health Region is promoting access to the clinic through the scheduling of an appointment while also reminding the public of the importance of cancelling appointments that are no longer needed.

The scheduling of patients within the clinic provides a known time for a patient to see a healthcare provider, reduces overall wait times, reduces unnecessary burden placed on the emergency room, and allows the provider team to maintain a steady flow of patients throughout the day.

“We want to emphasize that healthcare provider access at the primary health care clinic located within the Southwest Integrated Healthcare Facility is very strong, even for same-day appointments. We have a very solid complement of physicians and nurse practitioners working within the facility and this team can be accessed promptly when calling the clinic to book an appointment,” noted Greg Grant, Director of Primary Health Care with Cypress Health.

Provider access, while readily available, is restricted from reaching full capacity due to individuals who do not attend their scheduled appointments. There are an average of over 33 no-shows per month at the facility’s clinic, resulting in opportunity loss for those wishing to see a physician or nurse practitioner as promptly as possible. Cancellation of appointments that are no longer required assists in providing faster access of health services for the entire community.

There are currently five healthcare providers offering excellence in health services at the clinic including: Dr. Govender, Dr. Mudingayi, Dr. Naidoo, and nurse practitioners Erin Roberts and Crystal Olsen. Appointments can be made by calling the clinic directly at 306-662-2829.
If faced with a medical emergency you are asked to dial 9-1-1. Emergency services are available at the Southwest Integrated Healthcare Facility 24 hours per day, 7 days per week. Examples of medical emergencies include heart attack, stroke, loss of consciousness, and convulsions.